Having a catchy brand like “Bulldog Broadband” is useful, because the chances are you will remember this article and not buy their services. I’ve been holding for their customer services for over half an hour, and the chances are that I will need to hold for another fifteen minutes before I have even a remote chance of talking to one of their useless customer support representatives.
To say that I am dis-satisfied with their service would be an almighty underestimate; Here’s another tip - do not consider upgrading to their attractive-looking 8-meg service unless you enjoy spending extended periods of time without either telephone or broadband working.
You could upgrade to this service if (for example), you have a partner who you believe spends too much time on the internet, and you would like you to go ‘cold turkey’, for a period of approximately a fortnight. I’m just over half-way through the treatment, and yet I still feel the occasional pang to get back online; Yes, I still yearn for that most addictive of drug, but by the time Bulldog see fit to restore my service, I will most likely have forgotten what the Internet is for and taken up a new passtime, like macrame or perhaps duck-hunting.
This has not been a happy week for connectivity; Apart from the brief period when I was out of the country, and therefore briefly unaware of their lack of progress, I have been growing ever more annoyed with my ISP.
When I first called them to report a loss of failure. The customer services rep was adamant that the bulldog service was not malfunctioning and that the fault must be with my equipment. He suggested that I go out and buy a different brand of ADSL modem and micro-filter because my old one was ‘obviously broken’. Now it turns out that the fault is to do with Bulldog’s tardy upgrade procedure; a consequence of an upgrade that I ordered three months ago! My internet connection failed simply because Bulldog unplugged it.
In any case, enough of this angry ranting; I’m connecting courtesy of a local cafe, Viva Viva on Priory Rd, Hornsey. This excellent place offers an unmetered 802.11b connection and good quality organic food with courteous waiter service. This has to be one of the best places to chill, eat and connect in the area. Come one, come all to Viva Viva!
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