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New Nokia ads - a dig at Apple’s iPhone

These new ads from Nokia are a not to subtle dig at their new Rival’s tendency to lock up their own products to the point of uselessness. Naturally Nokia are resorting to the old-standard of guerrilla-media, the fly-post:

nokia.jpg

I guess this is an attempt to make-known on the streets what has long been known amongst geeks and apple-fans, that Apple have seriously failed on what should have been the product-launch of the year.

There’s a fact behind this ad: At the moment Nokia have the most open mobile platform with the best support for open-source languages and freely-available development tools. If you know your stuff anybody can develop for Nokia, and make a living at the same time as you make the platform more desirable.

Apple, by contrast has done what they can to keep development tools out of User’s hands. History tells us that adoption of standards and technology does not favour control-freaks.

Bulldog Story

Let me tell you about the man who ruined me; He goes by the name “Bulldog”, a nick-name which was not awarded for his tenacity and patriotism, but for appearance; he is a stunted, wrinkled homunculus of a man. Not so long ago, I made the mistake of signing one of his contracts; A mistake with consequences I must face for the rest of my sad, sad life…

I first met Bulldog when his battered old Bedford Rascal juddered to a halt outside my home; I remember him as an unattractive man; short and balding with a chubby face and a conspicuous gold chain that draped as far as his pot-belly. He wore a paint-spattered sweater. In short, he looked like the very model of a British tradesman.

“Me and the boys was doing some internet work round the corner, and we got some left over from the job”, he offered. “I can do it for ya real cheap”.

“What exactly is it you are selling?”, I enquired. The stocky man began to look at me as if I was the village idiot.

“Internets”, he retorted. “I’ve got a whole van full of Internets, lovely quality and I’m selling `em at half price”, he added, gesturing towards his partner who nodded inanely from the driver’s seat.

His partner prised himself from tiny vehicle; By contrast to the diminutive salesman, his factotum was a huge thuggish looking goon. This overall-wearing giant slid open the vehicle’s side-door, and I could see that it was packed full of technological wizardry; Cables and crude tools hung from it’s roof. A jumble of contraptions were heaped upon the van’s dirty floor, spilling out through the open door, splashing into a muddy puddle.

“Internets”, gestured the chubby looking dwarf again, offering clip-board and pen upwards to me, “Yours if you sign this contract now. You can pay me once we’ve done the job. Me and Jif can start as soon as you sign”.

The truth is, I’ve had a perfectly functioning Internet for a years; So why was I a sucker for his sales patter? I cannot explain the madness that seized me.

And while Jif casually patted the head of his long mallet into his beefy hands and Mr Bulldiog thrust his clipboard into my abdomen, I took his pen and signed.

A moment later, the huge man was hauling his over-sized mallet and a collection of wrecking tools from the van’s cluttered hold. He trudged across my parquet with his muddy boots, dragging his crude implements into my home.

Were these gorilla-bars and wrenches the tools of a perfectionist?

“You are qualified to install Internets?”, I asked.

“‘course”, he quipped. “Been installing `em since seventy-three”.

And so I followed the lumbering brute and his master into my home and directed them the pantry where I kept my Internet; And at once he began savagely tearing my old Internet apart, hurling its fragile components down to the kitchen floor. Mr Bulldog squinted, farted and then lit up a fag; Jif’s muscly arms flailed as he bashed and tore his way through my pantry.

“Is this the normal way to dispose of an Internet ?”, I asked.

“Just you leave all that technical stuff to us”, he retorted.

But before I could answer him I was interrupted by a novelty ring-tone. I recognised it as “Crazy Frog”.

He flipped open his cellphone and began to jabber in an impenetrable cockney banter, made worse by the deafening thudding and thumping from the thug who had almost finished defiling my pantry.

He jabbered, hooted and gibbered, in what sounded like a foreign tongue for more than an hour, occasionally breaking into what sounded like a cross between drunken sea-shanty and a hooligan’s chant. As his lackey finished the demolition and the dust began to settle he was still yacking, laughing, guffawing in his own moronic tongue.

I tried ever more blatent attempts to attract his attention. As I was beginning to think he would never stop talking, he flipped-closed his phone and addressed me:

“Sorry mate, we’ve gotta run. Code yellow.”, he said inscrutably. In a final shower of rubble, Jif hoisted the enormous mallet from the wall where it had become lodged, and onto his broad shoulders before tramping back to the tiny van.

“But what about all this mess? My broken Internet?”

“Look mate, it’s only for a night. Me and Jif’ll fix it up tomorra, trust me. I’m giving you me word”, and as he spoke those words he was already out of my front door.

Through the trail of mud, splinters and devastation, I could see Jif impatiently flicking the van’s sliding-door closed with his club-like hand. The surprisingly agile Mr Bulldog hopped in beside him, and soon both were gone.

.oOo.

That was three months this very day; Three awful months have passed since they wrecked my home; and still those hollow horrible words still linger in my mind: “Trust me”, I repeat them to myself and laugh the most sardonic laugh I can muster. Of course they never returned as promised, nor the next day nor any day since I became their victim.

I’ve been calling Mr Bulldog every day since; on the few occasions I have been able to get past his convoluted call-waiting system, my call is usually answered by another idiot henchman. Unfortunately he barely speaks, and when he does, only in mumbles and grunts.

I try to ask this anonymous assistant where Mr Bulldog is and how I might contact him. Once I even asked him to explain the meaning of “code yellow”, but he does not know, and the little he does he is too afraid to tell. Occasionally he tries to offer technical help, but since he is very depressed, and knows less than I do about Internets these calls end in silence, sobbing and frustration.

So here I am, three months after that dreadful day with no Internet and no redress from Mr Bulldog; There is nothing left for me to do but sell my shattered home, change my identity and sign up with a completely different company. Perhaps then I can order a new Internet and put all this behind me. In the meantime, I shall keep my old hunting-rifle loaded by the door case that odious little freak and his goon call again. Mr Bulldog has driven me insane.

What can I say, in conclusion? I only ask that you learn from me and avoid my fate; Mr Bulldog’s offers were easy to accept but if I had known the inescapable consequences I would have sent him packing. I have lost everything that was dear to me; My wife has left me. I am alone, and my home is a dusty mouldering shambles.

Dealing with Bulldog

Having a catchy brand like “Bulldog Broadband” is useful, because the chances are you will remember this article and not buy their services. I’ve been holding for their customer services for over half an hour, and the chances are that I will need to hold for another fifteen minutes before I have even a remote chance of talking to one of their useless customer support representatives.

To say that I am dis-satisfied with their service would be an almighty underestimate; Here’s another tip - do not consider upgrading to their attractive-looking 8-meg service unless you enjoy spending extended periods of time without either telephone or broadband working.

You could upgrade to this service if (for example), you have a partner who you believe spends too much time on the internet, and you would like you to go ‘cold turkey’, for a period of approximately a fortnight. I’m just over half-way through the treatment, and yet I still feel the occasional pang to get back online; Yes, I still yearn for that most addictive of drug, but by the time Bulldog see fit to restore my service, I will most likely have forgotten what the Internet is for and taken up a new passtime, like macrame or perhaps duck-hunting.

This has not been a happy week for connectivity; Apart from the brief period when I was out of the country, and therefore briefly unaware of their lack of progress, I have been growing ever more annoyed with my ISP.

When I first called them to report a loss of failure. The customer services rep was adamant that the bulldog service was not malfunctioning and that the fault must be with my equipment. He suggested that I go out and buy a different brand of ADSL modem and micro-filter because my old one was ‘obviously broken’. Now it turns out that the fault is to do with Bulldog’s tardy upgrade procedure; a consequence of an upgrade that I ordered three months ago! My internet connection failed simply because Bulldog unplugged it.

In any case, enough of this angry ranting; I’m connecting courtesy of a local cafe, Viva Viva on Priory Rd, Hornsey. This excellent place offers an unmetered 802.11b connection and good quality organic food with courteous waiter service. This has to be one of the best places to chill, eat and connect in the area. Come one, come all to Viva Viva!

Waiting for Bulldog

“Thank you for calling Bulldog Broadband. Your call is being held in a queue and will be answered as soon as one of our representatives is available. I’m sorry to keep you waiting, your call will be answered shortly. Once again, sorry about the delay.”

My internet connection has been non-functional since Thursday night; It just packed in around 8 p.m. and has not worked since. I would love to report the problem to Bulldog (my internet service provider) but I have no means of contacting them other than an email address which they never respond to or a phone line which they rarely answer.

Whenever I try to ring their technical support line, the calming voice of Bulldog apologies and then tells me that they are too busy to answer any technical support requests right now; They suggest that I try their web-site or call back later.

If this were some kind of performance art installation, or perhaps a figment from a Kafkaesque nightmare I could see the irony, however I am trying get my connection fixed a quarter of an hour before they close for the weekend. What hope do I have?

Actually, I lied about the email address; They do answer it sometimes - first you get a well worded (but automatic) response informing you that your query will be dealt with efficiently and with the greatest possible haste. This is another lie. My technical support query will be answered by a dribbling imbecile.

He or she will be barely literate, possessing neither the ability to comprehend nor to write simple English expressions. Only an insane optimist would expect the slightest technical acumen from the person who tries to answer my mail.
This illiterate will randomly push buttons on the computer they barely know how to operate, and if I am lucky, I will receive a barely coherent response to somebody else’s question in less than a decade. Having failed to make any sense from email support, my next attempt was to try the phone line…

Continue reading ‘Waiting for Bulldog’